Shipping & Return Policy
DELIVERY POLICY
Prestige.co.ae will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE”.
“A Single order maybe split into multiple shipments, depending on the availability of the item and / or weight limits for parcels by the courier/postal company. The cardholder should be aware of the possibility that multiple shipments may result in multiple postings to the cardholder’s monthly statement.”
As soon as we receive your order, a confirmation will be sent you by given email. All our packages are handled by Courier Company and will be delivered within 2 -3 working days. Each and every movement of your order will be notified to you by given email. We only deliver door to door (to the buyer directly). All packages will be delivered free of shipping cost in UAE. It is very essential to sign upon delivery to make sure that you have received the package on time.
EXCHANGE, RETURN & STORE CREDIT POLICY
At PRESTIGE, we want our valuable customers to shop with ease and confidence. We kindly request you to read our policy properly before placing your PRESTIGE order.
Returns and Exchanges
If you are not satisfied with your product, you may request an exchange or a return within 14 days of receiving your order. Kindly ensure:
No Cash/Card Refunds
We DO NOT offer card, cash or original payment method refunds for products that are not defective.
If you wish to return a product due to incorrect size, personal preference or even a change of mind, we can accept a return as a Store Credit Voucher for the same amount you paid for the product(s), which can be redeemed later.
Store Credit Voucher
All Store Credit Vouchers are subject to the following terms:
If you received a defective or non-conforming product, we sincerely apologise, as you are our valuable customer.
Kindly contact our customer service team at info@prestige.co.ae for more assistance.
We ensure that such cases will be handled and reviewed in accordance with the applicable UAE consumer protection laws, including replacement or repair, whenever required.
Note: This also applies to defective clearance and outlet products.
Customer Acknowledgement
By placing your PRESTIGE order on our official website, every customer acknowledges that they have read our Exchange, Return & Store Credit Policy, including the terms relating to monetary refunds and the 90-day validity of store credit.
CANCELLATION POLICY
There is no cancellation after placing the order
Prestige.co.ae will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE”.
“A Single order maybe split into multiple shipments, depending on the availability of the item and / or weight limits for parcels by the courier/postal company. The cardholder should be aware of the possibility that multiple shipments may result in multiple postings to the cardholder’s monthly statement.”
As soon as we receive your order, a confirmation will be sent you by given email. All our packages are handled by Courier Company and will be delivered within 2 -3 working days. Each and every movement of your order will be notified to you by given email. We only deliver door to door (to the buyer directly). All packages will be delivered free of shipping cost in UAE. It is very essential to sign upon delivery to make sure that you have received the package on time.
EXCHANGE, RETURN & STORE CREDIT POLICY
At PRESTIGE, we want our valuable customers to shop with ease and confidence. We kindly request you to read our policy properly before placing your PRESTIGE order.
Returns and Exchanges
If you are not satisfied with your product, you may request an exchange or a return within 14 days of receiving your order. Kindly ensure:
- The product is unused, is in its original condition with all the tags and accessories intact.
- Your purchase shows no signs of wear (and tear).
- Proof of purchase, along with the order number, is provided.
- Exchange can be made from the product of the same category, of equal or higher value. The customer will have to pay the price difference, if any.
- Note: Exchange is only viable if you receive a defective item. Clearance item(s), once sold, cannot be exchanged or returned.
No Cash/Card Refunds
We DO NOT offer card, cash or original payment method refunds for products that are not defective.
If you wish to return a product due to incorrect size, personal preference or even a change of mind, we can accept a return as a Store Credit Voucher for the same amount you paid for the product(s), which can be redeemed later.
Store Credit Voucher
All Store Credit Vouchers are subject to the following terms:
- All vouchers are valid for 90 days from the date of purchase.
- Your PRESTIGE voucher can only be used on our official website. It cannot be transferred or redeemed with any of our other brands.
- You can use store credit to purchase products from the SAME product category only.
- You may use your voucher across multiple purchases, with the unused balance remaining until the expiry date.
- If your new purchase(s) exceeds the available balance, you must pay the difference.
- Kindly note: Your existing voucher or unused balance cannot be refunded or exchanged for cash, even if the amount is nominal, except where required by law.
If you received a defective or non-conforming product, we sincerely apologise, as you are our valuable customer.
Kindly contact our customer service team at info@prestige.co.ae for more assistance.
We ensure that such cases will be handled and reviewed in accordance with the applicable UAE consumer protection laws, including replacement or repair, whenever required.
Note: This also applies to defective clearance and outlet products.
Customer Acknowledgement
By placing your PRESTIGE order on our official website, every customer acknowledges that they have read our Exchange, Return & Store Credit Policy, including the terms relating to monetary refunds and the 90-day validity of store credit.
CANCELLATION POLICY
There is no cancellation after placing the order
